Ortho Clinical Diagnostics


    Job Locations US-NY-Rochester
    Job ID
    Job Country
    United States
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking an outstanding Sales Development Representative (SDR), to be responsible for effectively collaborating with the NA Commercial team to drive revenue and customer retention through prospecting, lead management, menu expansion, and account management. The SDR will have continual contact with internal and external customers to drive results.


    As a Sales Development Representative, this individual will be representing Ortho to our customers through a wide variety of customer interactions. A high degree of professionalism, polish and effective communications will be critical to success. This individual will require confidence and be able to flex his/ her style to adapt to an ever changing environment. This also requires being a good listener and adjusting communication style where appropriate. Please note: this is an inside sales position.

    The Responsibilities

    • 25%; Menu Expansion and Value added Services – Expand our current position with a customer through targeted selling efforts.
    • 20%; Prospecting – Generate qualified leads through prospecting for new business.
    • 20%; Contract Renewals – Effectively manage re-contracting with customers for service, reagent and access pricing.
    • 15%; Lead Management – Follow up with and upsell to leads that are generated through trade shows and web.
    • 10%; Net Promoter Score – Drive customer retention through active follow up and resolution of issues discovered through survey.
    • 10%; Account Management of targeted customers as needed.
    • Perform other work-related duties as assigned.


    The Individual

    • Bachelor's degree required, technical/science background preferred.
    • 2+ years of experience in a sales-based environment preferred.
    • Experience working with Salesforce.com or a similar CRM preferred.
    • Proven track record of success in current/previous roles.
    • Strong phone presence and effective listening skills.
    • Ability to communicate with both internal and external customers.
    • Willing to make an average of 50 calls daily.
    • Ability to multi-task, prioritize and manage time appropriately.
    • Proficiency in Microsoft Office, including Excel, Word and PowerPoint.
    • Work visa sponsorship is not available for this position.

    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


    Supplemental Poster


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