Ortho Clinical Diagnostics

  • Senior Manager, Ortho Care VALUMETRIX

    Job Locations US
    Job ID
    Job Country
    United States
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking a Senior Manager for the ValuMetrix Consultant team that is field-based. This is a remote position with responsibility for North America.  Our preferred candidate will live near a major aiport and be able to travel up to 75%.



    The Responsibilities

    The ValuMetrix Senior Manager is responsible for the entire client consulting relationship team. Primary responsibilities include being project director and team leader for targeted solutions sales and assigned client Process Excellence assessments and engagements throughout North America (NA). These Process Excellence assessments and engagements span a continuum of services from projects that are developed in conjunction with Ortho Clinical Diagnostics product sales teams and projects that are developed with clients that desire organizational or department transformation using Lean training and concepts.


    Promotes collaboration and solutions between the ValuMetrix activities and other teams within Ortho Clinical Diagnostics ie) Sales, Service, Customer and Technical Support organizations.  

    • Leads the strategic alignment and direction of the ValuMetrix Team in the NA Region and interfaces to the ValuMetrix Teams in the rest of the world.
    • Develops and Maintains the skills to provide P3 engagements where required to improve customers operational performance for Ortho customers
    • Ensures the ValuMetrix team contributes pro-actively with the sales and marketing process to achieve and exceed the sales plans by maintaining industry leading performance in constructing the best projects for the clinical laboratories, by providing the right training, the selection of the right tools, access to relevant information and best practices.
    • Supports the Valumetrix team members in achieving the team and personal goals.
    • Empowers the “team work” within the Valumetrix team and with business partners, Sales, Marketing and Customer Care.


    Additional Responsibilities:

    • Delivery of presentations for potential prospects and industry trade groups.
    • Project development, project leadership and project implementation.
    • Monitors, tracks and periodically reports on engagement satisfaction and financial performance.
    • Lead identification and actual upsell within current client sites and for potential new business opportunities.
    • Utilization of skills in Lean methodologies, change management, team development and project management.
    • Establish and cultivate executive relationships within the healthcare space.
    • The ability to manage multiple priorities and deliver to expectations is key to the successful performance of this role.
    • Plays a leadership role in the development of new or enhanced service offerings that fit client needs and the ValuMetrix business plan within North America.
    • Develops publications and presentations to promote awareness, differentiation, value and education of consulting offerings to customers.


    The Individual

    • Bachelor's degree in Business, IT, Engineering, Medical Technology or related field is required
    • Masters degree is preferred 
    • Minimum 3 years of "Lean" experience with demonstrated success 
    • Six Sigma Green belt required; Black Belt certification is preferred
    • Expert project management experience is required 
    • Strong Diagnostics experience is preferred
    • Healthcare Consulting experience preferred, with multiple cycles of implementation that met or exceeded client expectations and contract deliverables
    • People management experience is preferred 
    • Must have demonstrated cross-functional leadership experience
    • Strong communication skills, both verbal and written are required
    • The ideal candidate must have strong financial skills 
    • Strong Microsoft Office skills (Excel, PowerPoint, Word) are required 
    • Demonstrated ability to cultivate executive relationships and interface with individuals at all levels within the organization 
    • Must be willing and able to travel up to 75% domestically and internationally 
    • Work visa sponsorship is not available for this position

    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


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