Ortho Clinical Diagnostics

  • Contract Manager

    Job Locations US-NY-Rochester
    Job ID
    Job Country
    United States
    General Business
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking a Contract Manager, in our Offer Development group, who is responsible for the development, implementation and management of commercial Customer contracts in a way that ensures Customer satisfaction, compliance to Company policy and profitability.

    The Responsibilities

    • Provide quotes and develop agreements based on direction provided by the US Sales Organization, revising as needed throughout the negotiation process. Amend and restructure existing agreements when required. Track the status of new offers to measure win rates and cycle times. 
    • Ensure that all contracts are structured in accordance with Company policies and procedures. Prepare and present any exception requests, including price concessions and non-standard terms and conditions, to a committee of cross-functional internal stakeholders for review. When necessary, include the financials of the deal using manually generated Gross Profit Models. Document all exceptions and approvals.
    • Cultivate a strategic partnership with the Sales Organization, providing guidance on contracting options such as available acquisition methods and effective programs/promotions. Define expectations and align on reasonable turn around times for deliverables. Respond to ad-hoc queries as needed.
    • Implement agreements in Ortho’s contracting system after completing a comprehensive contract review and validation; accept and fully execute contracts on behalf of Ortho via Contract Manager signature. Coordinate administrative logistics with necessary parties when required (customer training, distribution, service coverage, etc.).
    • Monitor agreements throughout the contract life cycle with respect to compliance to contractual performance requirements, price increases, product launches, equipment removals/relocations, expirations, etc.   
    • As needed, complete additional tasks, including but not limited to: supporting all internal and external audits, training new Contract Managers and Sales Associates and participating in special projects and process improvement initiatives.

    The Individual

    • Minimum of a Bachelor’s degree, or equivalent experience is required. Advanced degree (Masters or MBA) preferred.
    • A minimum of 3 years’ relevant experience required. Experience in a tightly regulated industry preferred. 
    • Advanced Microsoft Word, Excel and PowerPoint proficiency required. Advanced Microsoft Access, SharePoint and Visio proficiency preferred.
    • This position requires a highly motivated individual who is meticulously detail-oriented and customer-focused. The ability to manage competing priorities in a results-driven environment is essential. The successful candidate must be assertive, demonstrate effective communication skills and work well in a team setting. An aptitude for learning, a willingness to adapt quickly and an enthusiasm to continually improve are also vital. For the right applicant, this is an opportunity to develop professionally in a dynamic organization.  
    • Domestic travel is required approximately 2-4 times per year.
    • Work visa sponsorship is not available for this position

    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


    Supplemental Poster


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