Ortho Clinical Diagnostics

  • Laboratory Automation Support Specialist- Western US

    Job Locations US
    Job ID
    Job Country
    United States
    Technical Service and Support (Ortho Care)
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking a Laboratory Automation Support Specialist for the Western US. This is a remote, work from home position that offers a company car, gas card, laptop, and cell phone, and all vehicle maintenance will be covered by Ortho. 

    The Responsibilities

    The Laboratory Automation Support Specialist coordinates, manages, implements, and performs escalation service support for new and existing automation and middleware equipment. He/she actively manages the entire automation instrumentation installation, including pre-sale, pre-installation, installation and instrument go-live.


    The Lab Automation Support Specialist will:

    • Work with the Project Manager and Installation Engineer on pre-installation planning, initial installation and setup, testing, connectivity and troubleshooting for Ortho's middleware products with and without a Ortho automation system.
    • Provide support for Ortho's Middleware Solutions and respond to the most difficult system problems, counseling customers, Sales Representatives, Laboratory Specialists (LS) and Field Service Engineers on corrective and preventative measures.            
    • Demonstrate the leadership and expertise to mentor LSs and FSEs.
    • Perform pre-implementation activities including support of the sales process, pre-installation meetings, assess customer readiness for LIS interface communication, network security and connectivity.
    • Establish customer specific workflow decisions allowing the successful integration of Ortho products including automation.
    • Perform verification and acceptance testing, training of lab personnel.
    • Perform post-implementation support activities (on-site and remote) including answering questions, troubleshooting and solving problems, following the Ortho Clinical Diagnostics escalation process.
    • Perform other work related duties as assigned.

    The Individual

    • BS/BA Degree in Medical technology, Information Systems, Computer Science or Computer Engineering is required.
    • Minimum of 3 years of experience in project management or similar field experience required.
    • Knowledge of the clinical lab is critical and IT professional certifications are preferred: A+, N+, S+, MCSE.
    • Technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis and troubleshooting.
    • Experience supporting and troubleshooting Windows operating systems, Ethernet and TCP/IP knowledge, browser configurations, internet connectivity configurations, firewall configurations, communication protocols including HL7, ASTM or other protocols.
    • Previous experience in medical technology, workflow, Middleware devices, PC knowledge, networking and interface protocols.
    • Experience in a hospital setting supporting Instrumentation and Laboratory Information Systems, including troubleshooting RS232 serial and TCP/IP interfacing.
    • Ability to do up to 80% domestic travel.
    • Work visa sponsorship is not available for this position.

    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


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