Ortho Clinical Diagnostics

  • Laboratory Specialist- Shreveport, LA

    Job Locations US
    Job ID
    Job Country
    United States
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking a Laboratory Specialist, to be responsible for providing technical and sales support to customers for Ortho Clinical Diagnostics products within the Louisiana territory, with a focus on the Shreveport area. This support is primarily through System Verification of new equipment, customer training, adding new assays, and customer support/troubleshooting of Ortho products within their Area/Region, and Nationally per demand.


    This is a remote position that offers a Company car, gas card, laptop, cell phone, and all vehicle maintenance will be covered by Ortho.

    The Responsibilities

    • 60%:
      • Assists customers with automation validation activities. Trains customers on ID-MTS technology and all of the automation that supports it. Additionally, interacts, monitors, communicates, follows-up and establishes and maintains rapport with customers. Supports customers going Test of Record on all products related to the IDMTS Gel Technology Ortho Clinical product line.
      • Responsible for ensuring that Ortho Vitros System Verification studies and training for new Vitros equipment (350, Eci, 4600, 3600, and 5600) are completed. Upon completion of the OCD crossover, data is presented to the customer and the new system leading to TOR (Test of Record) in a timely manner.
    • 30%:
      • Assists customers with menu review and menu addition, both during validation and following test of record on automated analyzers and using Ortho’s Vitros and ID-MTS technology to build and expand reagent revenue. Also supports sales activities to drive the business and meet company goals.
    • 10%:
      • Participates in the formal complaint handling process, troubleshooting, and re-training as deemed necessary, related to Ortho Vitros technology and its automation. Working with internal resources and the customer ensuring that technical issues are resolved in a timely and complete manner. This includes reporting complaints received from the customer to the appropriate Customer Support Center, providing all the required data and activities complying with Ortho complaint handling procedures. 

    The Individual

    • Minimum of a Bachelor’s degree is required
    • MT, MLT or CLS degree is required
    • Clinical Laboratory Science or equivalent Life Science experience is required.
    • Minimum of 4 years of experience in hospital laboratory clinical chemistry and/or blood bank experience preferred. This position is cross-trained in both areas.
    • Experience in training or instructing adults, manufacturing laboratory reagents, quality assurance of reagents, technical phone and/or field support is preferred.
    • Solid laboratory market knowledge for the purpose of understanding market forces impacting the business is required. Advanced knowledge of customer blood banking and clinical chemistry processes is preferred.
    • Ability to travel 50-75% domestically, depending upon workflow, is required.

    • Must have a valid US driver's license in good standing.
    • Work visa sponsorship is not available for this position.




    In addition to submitting your resume and completing the application, please click on the following link to complete a short questionnaire which will tell us a bit more about you: 




    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


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