Ortho Clinical Diagnostics

  • Business Manager, Salesforce.com (North America)

    Job Locations US-NJ-Raritan
    Job ID
    Job Country
    United States
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking a Salesforce Business Manager for North America (NA) who will lead the utilization and maintenance of Salesforce.com (SFDC) in the NA Region to support the business needs of the commercial organization. 



    The Responsibilities

    This position is responsible for  providing support to the commercial organization in NA through coaching and training, customization and configuration of the SFDC platform to optimize system compliance and ensure data quality. Simplifying the user experience, access and alignment with the sales organization is critical to success.  Additionally, the Salesforce Business Manager will work with NA Sales and Marketing Leaders to identify and implement SFDC solutions to support emerging business strategies.  As appropriate, work will be coordinated through an Ortho SFDC Global Team on which this position will represent NA.

    • 25%: Leads utilization and maintenance of SFDC in North America including global enhancements, tools and application deployment. Provides coaching and training to SFDC users.
    • 25%: Ensures full and consistent adoption of SFDC in the sales organization while also supporting marketing, business analytics and finance partners with ways to leverage SFDC data. Provide analysis and insights on SFDC effectiveness and account/market profiling.
    • 25%: Align process, reports and dashboards to the Ortho sales process. Proactively engage Sales and Marketing Leaders, identify opportunities to leverage SFDC to support strategic and tactical initiatives intended to retain, grow and win business in NA.   
    • 25%: Ensure data quality and process compliance through regular review and remediation of data with users. Represent NA on the Global SFDC Team, determining and documenting business requirements, identifying best practice and driving adoption.  Perform an ongoing audit of the SFDC system in NA seeking to identify opportunities for improvement.

    The Individual

    • Minimum of a Bachelor’s degree is required; degree ideally in business, computer science or related field
    • Minimum of 4 years of business experience, and some commercial experience are required
    • Must be an advanced or expert user of salesforce.com
    • Accredited/certified salesforce.com administrator is preferred but not required
    • Previous sales and/or marketing experience is a plus
    • Must have experience supporting a live production systems environment
    • Ability to travel up to 15%, primarily to train and coach users and attend NA commercial meetings
    • Fluency with Microsoft Word, Excel, PowerPoint, Project
    • Strong interpersonal and relationship building skills. Strong written and verbal communication, as well as presentation skills in English language. Ability to coordinate projects and communications across multiple internal functions or departments. Strong analytical and problem solving skills.
    • Work visa sponsorship is not available for this position




    In addition to submitting your resume and completing the application, please click on the following link to complete a short questionnaire which will tell us a bit more about you: 



    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


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