Ortho Clinical Diagnostics

  • Laboratory Specialist- Northern California

    Job Locations US | US
    Job ID
    Job Country
    United States
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking a Lab Specialist for our Northern California territory. Candidates must live inside the territory. This is a remote position.

    The Responsibilities

    The Laboratory Specialist is responsible for providing technical and sales support to customers for Ortho Clinical Diagnostics products within an assigned geographic territory. This support is primarily through crossover of new equipment, training, adding new assays and troubleshooting, as well as supporting the sales process within their District.

    • Ensuring that Ortho System Verification studies and training for new equipment are completed. Upon completion of the Ortho crossover, data is presented to the customer and the new system leading to TOR (Test of Record) in a timely manner.
    • Conducts follow up with customers, and provides continued support/training post implementation.
    • Consults with the customer and local account team in order to ensure optimum utilization of Ortho products and systems. Initiates and implements assay additions.
    • Works with internal resources and the customer, to resolve technical issues in a prompt and timely manner. This includes escalating complaints received from the customer to the appropriate Customer Support Center, providing all required data and activities and following the Ortho Complaint Handling Procedures.
    • Demonstrates as an active member of the local account team providing pre-sale and post-sale technical support as needed.


    Key Responsibilities & Activities:

    • Perform system verification utilizing proprietary software (and other applicable tools) including calibrations, precision, accuracy, and patient correlation in a timely manner, leading to TOR (Test of Record).
    • Demonstrates knowledge of system verification programs and delivers data presentation to the customer.
    • Effectively manages implementation projects involving LS time on site to complete system verifications.
    • Working with the account team, the LS matches level of technical service and support with the strategic needs of the account.
    • Effectively identifies customer needs and product opportunities.
    • Understands and supports the Ortho sales process and territory sales strategies.
    • Demonstrates knowledge of laboratory operations and workflow.
    • Assists customers with additional studies and reagent management as territory demands permit.
    • Provides training and technical support for new customers, and continues support and training for current customers depending on LS availability.
    • Builds relationships with customers and fosters customer satisfaction.
    • Demonstrates knowledge of customer business drivers.
    • Troubleshoots assays, systems, and protocols within the customer laboratory.
    • Demonstrates knowledge of quality control principles and data analysis.
    • Ability to explain the features and benefits of each product or assay available for use on the Ortho systems to promote maximum use by all current and new customers.
    • Demonstrates knowledge on all Ortho systems operations, utilization and product applications.
    • Demonstrates knowledge of available resources, and shares with customers appropriately.
    • Establishes effective working relationships with internal and external customers as well as team members.
    • Uses effective communication skills, both verbal and written to meet or exceed the customer expectations.
    • Resolves conflicts, working with internal team members, in a timely manner that balances company and customer needs following the Ortho complaint handling process.
    • Demonstrates clear and effective communications with customers.
    • Complies with all company and departmental policies and procedures.
    • Maintains safe driving record and operates vehicle safely in accordance to all safe fleet policies and guidelines (telephones, ergonomics, etc.).
    • Current and compliant on all required company training.
    • Fiscally responsible for company resources.
    • Completes required paperwork/feedback in timely manner.
    • Understands company goals; is able to translate those goals into action at the territory level which will lead to achievement of the company business plan.
    • Works independently in an unstructured environment; a self-starter and flexible.
    • Demonstrates a strong work ethic and presents a professional appearance.
    • Sets priorities for assigned responsibilities and multiple activities.
    • Behaves with honesty and integrity, treating people with dignity and respect.
    • Honest and truthful; is candid and frank in discussions and dialogue.
    • Shows consistency among principles, values and behavior. 

    The Individual

    • BS/BA degree or equivalent experience is required.
    • Medical Technology degree/certification is preferred.
    • Minimum of two years of experience in a clinical laboratory or related experience is required.
    • VITROS product knowledge is preferred.
    • Ability to stand for long periods of time (8-10 hours).
    • Ability to lift up to 50 pounds.
    • Position requires heavy travel (up to 75%), which may include hotel stays and air travel.
    • Work visa sponsorship is not available for this position.




    In addition to submitting your resume and completing the application, please click on the following link to complete a short questionnaire which will tell us a bit more about you: 




    Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


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